Good customer service is recognized as crucial to the success of businesses because it results in a great customer experience. The patient is a customer and while in your facility should feel they are receiving the best possible care. Your former patients can be your best advertisement—it’s the power of good word of mouth. With our in-house marketing strategy customized for your facility, patients go home extolling the positive experience they had while recuperating at your facility. We’ll work with your staff to ensure that care is administered in a warm and pleasant environment. This translates into the most valuable kind of recommendation: viral marketing. Our marketing team helps you create the optimum patient experience. Some examples of our methods include:
  • Family handbook- what to expect, FAQ’S
  • Newsletters/letters
  • Resident welcome package
  • Redesign menus
  • Admission card - room #, nurse, social worker
  • Fold with local info - i.e. restaurants, churches, shuls
  • “How can we help you” card signed by directors with their contact info
  • Patient satisfaction survey
Your Facility How we reach out to professional referrals
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